IT Support / Help Desk Technician

Junior

Ref · CND-82260

Experience: 2 yrs
Region: Omaha metro, Nebraska
Availability: 2 weeks

Help desk technician supporting 300+ users on a small in-house team, working 10 to 20 tickets a day by phone, email, and walk-up. In Active Directory daily, images and builds every new-hire laptop, and manages MFA and mobile device enrollment. Brings 12 years of customer-facing experience, so calming frustrated users and explaining tech in plain English comes naturally. CompTIA A+ certified, studying for Network+, and eager to keep growing.

Handles account unlocks, password resets, security group access, and Attribute Editor changes in Active Directory daily.
Images and builds every new-hire laptop on Lenovo and Dell hardware using PXE network boot and physical media.
Runs the DUO MFA console, enrolls iPhone and Android devices in Intune, and writes the team's SOPs.
Spotted end-of-life software on a routine ticket and wrote the business case for the upgrade, which leadership approved.
Hands-on with Microsoft 365, Entra, Exchange, and Group Policy from a managed service provider internship.